Privacy Policy
This privacy policy explains which personal data we process when you visit tuadental.com and when you contact us, for what purpose and on what legal basis, and which rights you have. The UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law No. 6698 (KVKK) apply.
Last updated: October 2026
1. Controller
İnci Beyaz Ağız ve Diş Sağlığı Hizmetleri Ltd. Şti.
Özel Beyaz Ağız ve Diş Sağlığı Polikliniği
Cumhuriyet Mah. Cemali Dağyaran Sok. No: 8/A
09400 Kuşadası / Aydın
Türkiye
represented by the managing director Tuğçe Arslan
Email: info@tuadental.com
WhatsApp: +90 551 850 04 90
If you have any questions about data protection, you can reach us at info@tuadental.com.
2. Visiting the website and server log files
When you open our website, your browser automatically sends technical data to the server of our hosting provider: IP address, date and time, the page opened, the referrer URL, browser and operating system. We need this data to provide the website securely and reliably. The legal basis is Art. 6(1)(f) UK GDPR (legitimate interest in secure operation). The log files are stored only for as long as this requires and are then deleted.
3. Contact via WhatsApp
When you click a WhatsApp button, WhatsApp opens with our number. Only when you write to us do we process your phone number, your name and the content of your message in order to answer your enquiry (Art. 6(1)(b) UK GDPR). WhatsApp is provided by WhatsApp Ireland Limited, Merrion Road, Dublin 4, Ireland. Data may also be transferred to the USA; the WhatsApp privacy policy applies.
4. Contact by email and call-back form
When you send us an email or leave your name and phone number in the form, we process this information and your message in order to call you back and deal with your enquiry (Art. 6(1)(b) UK GDPR). The data is deleted as soon as your enquiry has been dealt with, unless statutory retention obligations apply.
5. Photos, X-rays and treatment plans (health data)
For your free treatment plan you send us photos of your teeth and, if available, an X-ray and the treatment plan or quote from your dentist. This is health data within the meaning of Art. 9 UK GDPR. We process it only with your explicit consent (Art. 9(2)(a) UK GDPR), which you give by sending it, and only in order to prepare your treatment plan and your treatment. Only our dentists and your patient coordinator have access to it; all of them are bound by medical confidentiality. You can withdraw your consent at any time with effect for the future; a message to info@tuadental.com is enough. If treatment goes ahead, we keep your patient records for the periods required by Turkish law.
6. Transfer to Türkiye
Our clinic is located in Türkiye. There are no UK adequacy regulations and no EU adequacy decision for Türkiye. We transfer your data there because this is necessary to deal with your enquiry and your treatment (Art. 49(1)(b) UK GDPR) and on the basis of your explicit consent (Art. 49(1)(a) UK GDPR). Please note that the level of data protection in Türkiye may differ from that in the UK and the EU; there, your data is subject to the Turkish data protection law KVKK and to medical confidentiality.
7. Cookies and consent
We use strictly necessary cookies without consent (Regulation 6 of the Privacy and Electronic Communications Regulations, PECR). We use all other cookies and services – statistics and marketing – only if you agree in the cookie banner (Regulation 6 PECR, Art. 6(1)(a) UK GDPR). You can change or withdraw your choice at any time via “Cookie settings” at the bottom of each page. Details can be found on our Cookies page.
8. Google Tag Manager, Google Analytics and Google Ads
With your consent we use services of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland: Google Tag Manager to manage the services, Google Analytics 4 for statistical analysis of website use (with a shortened IP address) and Google Ads conversion tracking to measure the success of our adverts. No analytics or advertising cookies are set without your consent. Data may be transferred to Google LLC in the USA; Google is certified under the EU-US Data Privacy Framework and its UK Extension. More information: policies.google.com/privacy.
9. Google Maps
On some pages we show the way to our clinic with Google Maps (Google Ireland Limited). The map is only loaded once you agree; among other things, your IP address is then transferred to Google, including to the USA (Data Privacy Framework). The legal basis is your consent (Art. 6(1)(a) UK GDPR).
10. Fonts
The fonts on this website are hosted locally on our server. No connection to third-party font servers is made when the page loads.
11. Your rights
You have the right of access (Art. 15 UK GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on legitimate interests (Art. 21). You can withdraw any consent you have given at any time with effect for the future (Art. 7(3)). To do so, write to us at info@tuadental.com. You also have the right to complain to a data protection supervisory authority – in the UK, the Information Commissioner’s Office (ICO, ico.org.uk).
12. Storage period and data security
We store personal data only for as long as is necessary for the purpose concerned or required by statutory retention periods. Our website is encrypted with SSL/TLS.